Troubleshooting Tesla Roof Issues


Even though Tesla is one of the leading energy brands, there are still things that can go wrong with their Solar Roof and issues that may need some troubleshooting. Although Tesla is known for its advancements in technology, there are still things that can go wrong with their products, as with any technology.

If your Tesla Roof has issues, these are the four main areas you may need to troubleshoot:

  • The glass roof tiles themselves
  • The Solar Gateway
  • The inverter and other indoor tech
  • The Powerwall it is connected to, if applicable

Tesla has been a brand that ensures consumers and shareholders alike are aware of what they are doing, how they are doing it, and what to do when something goes wrong. Let’s talk about ways that you can troubleshoot both Tesla Gateways and Tesla Inverters in relation to their solar roof systems.

Troubleshooting Your Tesla Roof

The Tesla solar roof has become one of the most sought-after solar systems on the market. Not only is it from a brand that many people trust, but it also has quite a list of promises in terms of power production and durability. As with anything, there are times where your Tesla roof may experience issues and need some troubleshooting.

The Tesla solar roof is made up of a few different parts. While the chances of you needing a full roof replacement may be slim, it is not out of the question.

Here are the four main components of the Tesla roof system that you may need to troubleshoot at some point:

  • Roof Glass Tiles
  • Solar Gateway
  • Inverter
  • Powerwall

The tiles are going to be the last thing that you need to troubleshoot, and even if they need attention, it is best left to the professionals at Tesla. When it comes to troubleshooting your Tesla roof, a lot depends on what gateway you have as well as what inverter you have.

Although you need to do a general reset most of the time, there are times where you can only troubleshoot so far. Let’s talk about different ways to troubleshoot your Tesla roof based on what devices you have.

How to Troubleshoot Different Tesla Gateways

For many people with a Tesla roof, they often complain about their gateway having an error at some point. The good news is that Tesla provides clear instructions that make it easy to troubleshoot your gateway.

There are three primary gateways that Tesla currently offers alongside their solar panel roof system:

  • X2e Gateway
  • Neo Gateway
  • Series 2 Gateway

Since the Gateway is connected to the internet, if you have a lot of trouble with your connection, you may see interference between the Gateway and your Tesla app, where you control everything.

Here is how you can troubleshoot your Tesla Gateway, no matter the model:

  • Ensure that your Gateway has power by using a different outlet.
  • Disconnect the current ethernet cord and replace it with either one that is new or not damaged or one that you know works.
  • Find a safe place close to the inverter to place your gateway. If you can, try to keep it away from other electronic devices.
  • Disconnect the power from your internet router, followed by your gateway.
  • Leave disconnected for 30 seconds and then reconnect both. Make sure you connect them in the same order.
  • You should be up and working again, but there is still something wrong, you will need to contact Tesla and complete a service form.

Most of the time, merely restarting the gateway should be enough to solve the most common problems that occur. Suppose you experience the same problem consistently, or your gateway completely shuts down or is not resolved. In that case, the best option is to stop messing with it and contact Tesla customer service for further steps.

How to Troubleshoot Your Tesla Inverter

There is also a chance that there is something wrong with the inverter that you use for your Tesla solar roof. The first thing that you need to do in order to troubleshoot tesla roof issues is to identify what model you have.

A few things to remember about troubleshooting your Tesla roof is that even if you go through the steps listed above, there are still things that may go wrong or not be effective. It may take up to 24 hours for your inverter to update itself in the app or even for the reset to be useful.

After a reset of your inverter, it may be necessary to do a reset of your gateway, even if you have done so before. Resetting your gateway will ensure that you are doing as much as you can in order for your Tesla solar roof to work and that there is a new and clear connection between the two devices.

Additionally, if you have done a reset on your device without anything changing, do not continue to do resets or try to adjust any internal features or hardware. The best thing to do in this situation is to contact Tesla.

Here are ways to troubleshoot each of the Tesla inverter models that are currently available.

SolarEdge, SolarEdge HD Wave & SolarEdge SetApp Models

To troubleshoot most SolarEdge models, follow these steps:

  • Before you do any additional troubleshooting, make sure that your inverter has more than zero watts available. It should be in the top-right hand corner under “Pac(W)’ for this inverter.
  • On the SolarEdge SetApp, you will want to locate the green light.
  • If there are no watts, the display is not working, or you receive a message about any type of error, you need to contact the Tesla customer service department. You can use this link to begin to fill out the form.
  • For those who have wattage, start by turning off the inverter from the power switch. You will also want to turn off an AC disconnect and the breaker for the device.
  • Wait at least 30 seconds and turn everything back on. You want to start with the breaker, the AC disconnect and finish with the inverter on this step.
  • You can also follow this process up by restarting your gateway if you have not already done so.

Just remember that the gateway may take up to 24 hours for the full benefits of the troubleshooting and restarting.

Fronius Primo, Fronius IG Plus Models

In order to troubleshot the Fronius models, follow our guide:

  • The wattage display on this inverter should be the large number in the middle of the display with a W beside it. Make sure that there is wattage available on your inverter. On the Fronius IG Plus, there will be a clearly marked knob at the bottom.
  • Similar to the SolarEdge series, if there is no wattage, an error, or the display is not working, you want to fill out the customer service form, which you can find here.
  • Once you know that your inverter is on and has power, use the knob at the bottom in order to turn your inverter off. Then turn off anything else connected to your device, such as AC disconnect and finally your breaker.
  • After 30 seconds of everything being powered off, turn everything back on, starting with your breaker and ending with your inverter.

The order in which you turn the devices back on can be crucial, so make sure to follow it completely as listed above.

Delta Solivia, Delta M Models

To troubleshoot the Delta inverter models, do this:

  • As always, your first step is to ensure that the inverter you have is displaying some sort of wattage. On the Delta series, you want to make sure that there is wattage displayed at the “Now” section on your display.
  • For those who have the Delta M model, you are looking for a green solid LED light on the symbol on the left of the display. Make sure there are no yellow or red lights turned on.
  • If you have no wattage, any error messages, or the inverter display is not working, do not do anything further. Use this form to explain what is happening and send it to Tesla customer service. You can find the form at this link.
  • Start by completely shutting off power to your inverter by first turning the inverter off using the center dial, follow up with AC disconnect switches if that applies to your device, and finish with turning off the power via the breaker.
  • Leave everything off for at least 30 seconds, and then turn everything back on, starting with the breaker switch.

The Delta models have fewer troubleshooting steps, but that doesn’t necessarily mean they are simpler. It may just mean that you will have to get in contact with Delta’s customer service to fix most issues, rather than doing it yourself.

ABB PowerOne Model

Lastly, to troubleshoot the ABB model, follow these steps:

  • The first step is to ensure that the inverter is producing solar energy. You want to make sure there is a number beside the “Pout” on the main display of the inverter.
  • Once you have verified wattage, completely turn off power to the inverter using the inverter switch, AC disconnects if applicable, and finally, the main breaker to the inverter from your home.
  • Wait 30 seconds and then start turning everything back on; make sure that you are starting with your breaker.

As you can see, the general sequence of steps remains the same for most inverters and gateways. Simply ensure it is producing energy, then power cycle the inverter or gateway.

Troubleshooting Your Tesla Powerwall

Another reason your Tesla solar roof may not be working as expected is that your Powerwall may have run into some issues. While this is not as common as a gateway or an inverter issue, it can still signal some sort of complication.

Here are some of the most common signs your Powerwall needs attention.

  • Your installation was not completed correctly.
  • Your Powerwall breaker was opened for any reason or even left open.
  • Abnormal issues such as wiring, odors, damage, etc.

In order to troubleshoot your Powerwall, there are just a few steps that you need to take.

  • Locate the breaker panel that is connected to your Powerwall.
  • Switch the breaker to the “on” position; this is the “closed” position depending on your breaker panel.

While this is an excellent way of solving most issues you run into, there are certain circumstances where your Powerwall may need repair from a Tesla technician. If you run into an issue with circuit breakers or ongoing problems, contact Tesla here.

There Could Be Something Wrong with Your App

Something that is commonly overlooked when troubleshooting your new solar roof is how you are using the app. Just like any technical aspect of a device, the Tesla app plays a massive role in reporting quite a few critical aspects to your new roof.

Your app can tell you the following reports in relation to your Tesla roof system:

  • Solar monitoring
  • Wattage available vs. wattage used
  • Status of system and tiles

If you have not used or updated your app in quite some time and are experiencing problems with your system, then it may be worth your time to update the app. Updates and new features may not work with older software, and you may end up with a false reading.

If your app is not up to date, you could either be missing out on solar power due to a misreading on your app, or your tiles may have something wrong, and you are not aware. Since the updates are free, they can save you a lot of time and money if you are experiencing any issues.

Tips to Help Regulate Your Tesla Solar Roof System

Now that we have covered the basics of the Tesla roof system and what to do when problems arise, it is time to talk about the best practices to keep your roof in the best working condition as you can.

There are a few simple steps that you can do to ensure that your system is working and in good condition.

Always Check Tile Exposure and Cleanliness

Even though the Tesla tiles are known for being durable, there are times when seasons change, or they may become dirty. Since Earth rotates, what may be an excellent installation free from blocks in the summer may not be so great in the winter. You should always check how exposed your tiles are in order to absorb the most power.

Additionally, you want to check to make sure your tiles are clean. Depending on where you live, there may be a buildup of dirt or even salt that ends up on your roof. Make it a point every few months to clean any dirty tiles so that there is not a negative impact on how much power your roof is producing.

Do Regular Checks

Although one of the most significant benefits of a solar roof is that you don’t have to think about it too much, you still need to do regular checks. Every now and then, check your app or check your inverter to make sure that your roof is producing solar power. While this may seem like a hassle, it can help you catch any problems before they get too severe.

A few times to check your tiles would be:

  • At the start of different seasons
  • If you notice a dip in your available solar power
  • Before or after extreme weather

How Long Will a Tesla Roof Last?

One of the main concerns for many people who are looking into a Tesla solar roof is just how long it will actually last. If they are spending thousands of dollars on a complete roof installation, they are looking for a great return on their considerable investment.

Tesla knows that their consumers are looking for a high-quality product. The specific roof tiles that are used in the Tesla system are up to three times stronger than a traditional roof tile. They are also designed to be able to withstand almost any weather condition that they may be put through.

The brand offers a 30-year warranty that is longer than any other roof brand. There is also currently a lifetime guarantee on the tiles if they become damaged for any abnormal circumstances.

Additionally, Tesla offers different roof styles for their solar panels. The four different tiles can easily fit into different home styles, environments, or even just personal preferences. The four current tile designs offered by Tesla are:

  • Textured Glass Panels
  • Smooth Glass Panels
  • Tuscan Style Panels
  • Slate Style Panels

What Makes Tesla Roofs So Durable?

The roof tiles that are used in the Tesla solar roof system are created from tempered glass that is known for being durable. Although they are almost five times the price of a regular roof shingle, there is a lower need to replace them.

As a way to determine how strong the roof was, they used a test that simulated high-speed hail pellets that were directed to the roof. During their test, the shingles withstood the damage compared to traditional singles. There was an additional test where they dropped a pumpkin from two stories to test the durability of the tiles.

The company has even stated that you can walk on your tiles. Even though the tiles are made from tempered glass, they are not going to get in the way of the look of your home or the maintenance of your home and the tiles themselves. There was no damage reported to the tiles even when a pair of stiletto heels were worn on them.

Pros and Cons of Tesla Roofs

As with anything you purchase, there are definitive pros and cons to a Tesla solar roof. If you are looking to purchase or signup for a roof, then these are vital factors that you should know even if you are waiting on a roof or have one installed; knowing what the actual pros and cons of a Tesla roof may help, if any problems arise.

Pros of the Tesla Roof

In addition to the roof providing solar power so that you do not have to rely on the grid as much as you used to, there are some serious pros to the Tesla roof that makes consumers feel the need to spend more money. Here are a few of the biggest pros of the Tesla solar roof system.

Resistant to Damage

The Tesla roof is said to be up to three times stronger than asphalt, which makes it the strongest on the market. Those who live in mild weather conditions have not reported any damage from regular weather patterns, even very heavy rains. If you live in a place that has more severe weather, you may want to do further research.

Has an Extended Warranty

Although the Tesla roof is expensive, it does come with an incredible warranty. This 30-year warranty is far beyond what you would see with another solar roof. Tesla even helps to ensure that your panels are covered and replace if they suffer from any extra damage.

Complimentary to Many Houses

What makes the Tesla roof stand out for most consumers is how seamlessly it blends into their home. Traditional solar roof panels are known to be bulky, which can be unattractive or even go against some HOA requirements depending on where you live. Here are some additional reasons why the Tesla roof is so attractive.

  • The slim design makes them look like part of a traditional roof.
  • The battery pack is a sleek and attractive way to store energy.
  • The professional installation looks streamline with your home.

Cons of the Tesla Roof

There are definitive cons to the Tesla roof for both hopeful and current owners, as you may expect. Knowing what people are struggling with can help you determine how to care for your system as well as if the system is right for you and your lifestyle. Here are some of the biggest cons of the Tesla solar roof system.

Tesla is Not Known for Their Roofs

Tesla is known for a lot of things, but their roofs are not one of those things. Primarily they are known for their cars and sometimes their battery packs that are used at home. Many companies have tried to enter the solar panel industry with little success, and by what consumers are saying, Tesla is not necessarily leading the market.

Extremely Expensive to Install and Use

One of the biggest turn-offs for many people who are considering a solar roof is the high cost of the Tesla roof compared to similar solar panels for their home. It is no secret that you are strictly paying for the brand name in this situation. If budget is a primary concern for you, then Tesla should not be on your radar.

There is a Long Waiting List

Since Tesla is not producing their solar panels in mass quantity, they are dealing with a long waitlist. Some residential owners have stated that they waited over a year for their roof to be installed, even if they were close to the initial signup period.

May Not Be Very Reliable

As beautiful as the Tesla roof may be, it is not as reliable as you may expect. The way the roof is constructed has many small parts that can completely ruin your panels, and they are expensive and difficult to repair.

Here are some of the biggest reasons why your Tesla roof may not be reliable.

  • Damaged parts may take a long time to replace.
  • Poor weather or overall exposure can restrict your power absorption.
  • They are typically more high maintenance than people expect.

Lastly, many people who already have the roof have complained about the customer service of Tesla in terms of the roof. Not only have they slowed production on replacement roof tiles, but it can be not easy to get them to your home in order to do any sort of maintenance. Some homes have even been left just with tarps in place.

Final Thoughts

Tesla continues to be one of the most innovative brands out there. Having made waves with the introduction of their cars, the brands have expanded into solar roof systems for residential and commercial homes. There are four primary parts of your Tesla solar roof system that you can monitor and may need troubleshooting.

  • Tesla roof glass tiles
  • Solar gateway or backup gateway
  • Inverter
  • Powerwall

When it comes to troubleshooting your roof, there is a lot that you can do without any mechanical or technical experience required. There are times where you may need to call or contact Tesla support. Here is the fundamental way to troubleshoot the parts of your Tesla solar roof system.

  • Check to see that your device has power or wattage.
  • If there is an error or no wattage available, contact Tesla and do not continue any troubleshooting methods.
  • Turn off all power to the device, and this includes unplugging cords from your gateway.
  • Turn your power back on, starting with power cords or your breaker box.
  • Allow at least 24 hours for your power or display to record correctly.

Something that you should be doing is regularly monitoring your Tesla system to make sure that you are generating solar power and identifying any issues that may happen before they become too severe. You can do this by only making it a routine to check for lights or wattage on your inverter display.

The chances are that your tiles will never need maintenance or troubleshooting due to their intense durability. If something does occur with your Tesla roof, the brand offers a 30-year warranty as well as a lifetime warranty on the roof tiles for the duration of your roof or the lifetime of your home.

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Greg

Hi, I'm Greg. My daily driver is a Tesla Model 3 Performance. I've learned a ton about Teslas from hands-on experience and this is the site where I share everything I've learned.

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