It’s every electric car owner’s worst nightmare. You go out to get in your car at the supercharging station and realize that it hasn’t charged like it’s supposed to. Depending on how much residual charge you have, this could put you in a seriously tight spot.
So what do you do if your Tesla isn’t charging? Here are some steps that can be taken to verify the issue and get it running:
- Determine whether the charging issue is due to the charger station, your personal home charger, or the car’s battery system.
- Contact Tesla technical support if the battery system is at fault.
Finding out a Tesla isn’t charging correctly can be nerve-wracking, but luckily in many cases, this issue is easily resolved. Keep reading to find out more about Tesla charging issues and what you can do if your Tesla won’t charge.
Check the Tesla Charger
Many times when a Tesla is being charged at a supercharger, and the owner discovers after coming back to their vehicle that the Tesla isn’t charging properly, the first instinct is to blame the car. With fuel-driven vehicles, this would be the only suspect to lay blame, so this instinct is pretty natural.
However, it’s common for Tesla supercharging stations to malfunction or not work correctly, so it’s worth it to check the charger first to make sure it’s the car and not the charging station that is at fault. There’s no reason to panic if your Tesla’s charging system is actually fine.
To test a Tesla’s charging capability when it malfunctions, check the following things:
- Move the Tesla to a different charging station. Sometimes individual stations can glitch out or malfunction and fail to connect with the car, so moving your Tesla to another charging station can help you figure out whether it’s the charger or the Tesla’s electric battery that is ultimately at fault.
- Check out the high-powered wall connector (HPWC). If your HPWC doesn’t seem to be charging the Tesla, check it at a different charger. It could just be that the HPWC itself has gone bad and not the battery in the car.
- Check your car’s screen and the date of manufacture for your Tesla. Unfortunately, some older models of Tesla have run into a flash memory problem that prevents the car from charging when once screen burns out. If you think that this might be the case with your Tesla, you’ll need to contact Tesla’s technical support and see what can be done to service the vehicle and return it to working order.
- Check your Tesla app. Normally if your Tesla’s charging process becomes interrupted midway, your app will send you a notification. These outages can happen for a variety of reasons, such as mild brownouts and other electrical fluctuations. If this is the case, opening the Tesla’s app and clearing the message should restart charging functionality.
Rebooting Your Tesla
Another option to try and fix a Tesla that is not charging properly is to perform an entire reboot of the vehicle. The instructions for how to reboot your Tesla can be found here. If there are problems in the Tesla where the MCU (a digital computing component in the vehicle) malfunctions, this can sometimes be corrected via a reboot.
If the reboot does not solve the Tesla’s charging capability, this could, unfortunately, be a sign that the Tesla’s flash storage chip (eMMC) has gone bad, meaning that the car will need to be submitted for repairs by a certified Tesla technician.
It is important to remember that Teslas are very digital vehicles, and small digital malfunctions and glitches are commonplace across modern technology, especially modern technology as state-of-the-art as a Tesla. In many cases, minor issues with these cars can be rectified by performing a digital reboot to reset the system.
Call Tesla’s Technical Support
If you have run out of options to troubleshoot your Tesla and still haven’t determined the source of the problem, your next step is going to be to contact Tesla’s technical support. This support team can be contacted by calling 1-888-518-3752.
You can also email Tesla at their website using the Contact Us landing page. Once you submit your query, Tesla technical support should be in touch with you via email or phone contact soon afterwards.
Here are some other services that Tesla’s technical support can provide in response to a vehicle not charging correctly:
- Mobile service support. In some cases, depending on the location of the vehicle in question, Tesla can activate mobile service support to come to your home and inspect the vehicle on site. Charging issues are a problem that can generally be diagnosed or repaired by mobile service technicians.
- Remote data check. Tesla’s technical support can do a remote data check on your vehicle while they have you on the phone. If you have an issue with your onboard charging system, once connected to the Tesla the online technicians can usually see this problem and diagnose it without further troubleshooting.
- Online repair. In some cases, Tesla’s technical support is capable of fixing issues with the car’s digital systems (including the charging system) through a forced remote update, and if contacted, Tesla technical support may attempt this in order to resolve your issue.
How to Contact Technical Support and Get Service
Along with sending a query request via their website or contacting Tesla over the phone, Tesla technical support and mobile service can also be accessed via the car owner’s Tesla app. The app can also be used to schedule (or cancel) repairs
In many cases with issues like charging problems, mobile service can be a convenient way to resolve the issue, but if you schedule a mobile service appointment there are a few things you should keep in mind for your technician’s visit:
- Don’t update. The day of your service appointment, an update will show up on your Tesla app. This update is for the technician to use, so no action should be taken when this update is seen in the system.
- Secure your animals. If you have pets that are aggressive towards intruders or may be an escape risk, make sure these animals are safely secured before the technician shows up. It is hard to concentrate on repairing a car with an angry dog barking in your face.
- Provide shelter. If you live in an area with extreme temperatures or inclement weather, you should ideally provide a garage or carport so that the Tesla technician can work comfortably.
- Make a list. If you’ve been having multiple problems with your Tesla, be sure to get together a list of the issues before your technician is scheduled to show up. Small things might end up forgotten in the heat of the moment, so it helps to write them down ahead of time so you get all of your problems addressed and resolved at one time.
Tesla Repair and Installation Facilities
If it turns out that you do not live in an area with Tesla mobile service or the issue cannot be repaired by a mobile technician, the Tesla may end up having to be serviced at the original installer or a certified Tesla repair facility.
To schedule your Tesla for service, simply select “Schedule Service” on your Tesla app and follow the prompt screens to schedule an appointment during a time it is convenient to leave the car for diagnosis and repair.
Tesla Charging Problems Aren’t the End of the World
It might seem very stressful when you run into a charging issue on your Tesla, but luckily many of these problems can be resolved easily, and even in the worst case scenario if you have to have your Tesla put into the shop, Tesla has gone above and beyond to make this process as easy and efficient as possible for their customers.